Garments Manufacturing Company in Bangladesh

Quality Management System

General requirements: In all important areas a documented system is followed such that actions are prescribed by write instructions, and documented records are available of critical data, actions and decision. Quality plan and flow charts are refereed with for sequence and interaction of the process. Resources and information are provided at appropriate stages.

Individual work instructions, on how to perform operations, for example, are available and the technician/operator is taught to follow the instructions contained therein. It is considered that these instructions do not change materially with time, and do not need to be part of a document control system. In the event that a technique is changed, then the complete work instruction will be changed appropriately.

The quality system is periodically assessed via internal and external audits and management review meetings. All employees of the companies are responsible for maintaining the quality system.

Management Responsibility

Management Commitment

The top management of SABAH DESIGNERS LTD. is committed in

• Meeting all the customer needs.
• The statuary and regulatory requirement where applicable.
• Implementing the quality policy and quality objective.
• Conducting regular management review meeting.
• Provision of required resources.

Customer Focus

Top priority is given to customer requirement and customer satisfaction. All the requirements of the customer regarding product sale and after sales service is documented and implemented.

Quality Policy

The top management of SABAH DESIGNERS LTD. ensures that the quality policy reflects the vision of the company in its process of maintenance and continual upgrading of the quality management system. The management ensures that it is understood to all level of employees.

Quality Objective

The top Management ensures that quality objective is set within the organization. The quality objectives are measurable and consistent with companies’ quality policy.

Quality Management System Planning

The top management ensures that in implementing the quality management system the integrity of the QMS is maintained and also the process are identified, criteria defined, resources are provided where necessary for the monitoring of the process.

Responsibility

The top management of the company ensures that responsibility and authority has been given to particular personnel in the organization. Job Description of employees is maintained and organizational organ gram shows the authority to perform a job.

Resource Management

Provisions of Resources

Resources are identified and provided by the company at appropriate level wherever and whenever required to implement and maintain QMS and enhance customer satisfaction. Every departmental head is responsible to identify the resources needed and Chairman approves and provides the resources.

Human Resources General

The company appoints personnel who are competent enough by their education and professional training in garments and related field. The process flow chart for appointment below gives company procedure for human resources recruitment.

Process Flow Chart of Human Resource Recruitment

Competence, awareness and training

SABAH DESIGNERS LTD. in appointment of personnel always considers the point that the personnel appointed are appropriate to the purpose. Skilled workers are appointed keeping in view, their experience in that particular field. Where needed SABAH DESIGNERS LTD. arrange to provide training to personnel whose efforts affect quality of the product Departmental In charges are responsible to provide onthe-job training to workers and also to evaluate and recommend a person working in their department for training to top management. Records of training are maintained in personal file of that employee. The company provides training to selected personnel for evacuation from building in case of fire. The training records are maintained in a shape of register. Fire drills are carried out once in a month.

Infrastructure

The company has provided sufficient workspace to carry out the job which meets customer satisfaction. The infrastructure includes building, state of the arts machines, relevant equipment to test the product. And latest IT facilities are also there.

Working Environment

The working environment in the company is good for the satisfaction of the employees. An experienced physician is appointed to examine the workers’ physical conditions weekly. All the employees are subject to medical checkup for maintaining a sound and healthy condition in the factory. Records of medical examination are kept in personal dept. Immediate medical attention is provided to any employee in case of any accident or emergency. Fire extinguisher is very important for the garments industry. Required number of fire extinguishers is placed at appropriate position to be used in case of emergency. The supplier maintains this extinguisher regularly. Records of maintenance is kept with maintenance dept. Employees are trained to use the fire extinguishers.

Product Realization

Planning of Product Realization

On receiving the L/C (Letter of Credit) from Buyer or the representative of buyer the production is planned. The organization has made quality plan in performing every activity for product realization. The production planning is done by General Manager (GM). The quality plan is always designed in such a way that it is always consistent with the quality objectives. Requirements for the product are finding in detailed manner. Also buyer specification is made the reference standard.

Customer Related Process

Determination of requirements related to the Product

On receiving any information regarding the sale of the company’s product, the company always determines the specified and unspecified requirements of the product before finalizing a contract with the customer. Some requirements such as regulatory or statutory requirement, which is not known to customer, are always refereed in manufacturing of the product. GM maintains all the regulatory or statutory requirements.

Review of Requirements related to the Product

The company discusses all the customer requirements in detail in Meeting prior to the execution of any contract. The meeting is attended by the Chairman, Merchandizing Dept. in Charge, Commercial Dept. and Production Dept. The review meeting discusses the company’s ability to supply the product in accordance with the customer requirement Records of the meeting are kept by the Merchandising Dept. The minutes of the meeting are communicated to all concerned. When if the company does not receive any documented specified requirements for the product, the company determines the required specification and made it known to the customer who approves the requirement. In case any requirement is changed by the customer or has to be changed by the company all the related documents are changed as required.

Customer Communication

The company has latest communication facility to support its network. All the product related information enquiries are received on phone fax emails. Customer complaints are received in a documented way and the records of customer complaints are maintained. For every order the company maintains separate files.

Design and development

On receiving any sketch or sample from the customer/buyer or buyers representative merchandising dept. in charge is responsible to develop the sample. The said sample is sent to the customer for approval. The customer sends an approved sample to the company with the comments. The approved sample is retaining for future references.

Purchasing

Purchasing Process

The company normally does the purchasing of basic raw materials for manufacturing of the product on the recommendation of buyer. Although these suppliers are recommended by the buyer but if possible the company evaluates them before making a purchase from these suppliers. The suppliers to the company are evaluated for any supply of material/service to company by the Managing Director who approves the supplier. A list of approved suppliers is always maintained with the company in the merchandising dept. Their performance is always monitored and reevaluated after every one year. When and if required a supplier’s name is included in the list of approved suppliers if the supplier’s products fulfill company’s requirement. The company normally does some purchasing on cash.

Local Purchase on Cash

On receiving the requisition from any dept., the purchase officer verifies the requisition in store for the availability of the particular material and if the required material is not available in the store, work order/ purchase order form is issued. The work order/ purchase order gives detail of the product to be purchased including its compliance with companies requirement regarding QMS, approval of product. GM prepares the work order/ purchase order and the Managing Director or any Director approves it.

Purchasing information

On finalization of order sheet the company opens BB L/C for different suppliers. Merchandizing dept. gives detail of L/C to the commercial dept. Who opens the L/C. The L/C gives full detail of purchasing including product, quantity, shipment date, packaging and mode of payment. The L/C gives details including its company’s requirement regarding QMS, approval of product.

Verification of Purchased Product

The products which are bought from overseas export garments fabric and accessories from the manufacturing of garments is inspected and tested by the manufacturer themselves. They sometime provides an inspection certificate of the product. The product on arrival all the factory premises is only checked for quantity initially. But at the start of the production the fabrics are checked for any fault using fabric checking machine. If any problem is found, it is reported to the supplier. Records of fabric checking of any order are maintained by quality control department. On receiving of the purchased product, the material is sent to the store. The store officer with General Manager draw sample from the material and make a swatch card which is approved by the customer or his representative certifies it as OK on Swatch Card. Sometimes the products are verified at the supplier’s premises also. Prior arrangement is made for such Verification Company and supplier. Record of Quality certificate is maintained in Purchasing/ merchandising department.